Pension delays in Ukraine can occur due to technical difficulties, issues with bank cards, or untimely identification, especially for internally displaced persons (IDPs). To receive the necessary payments, it is important to check the status of your bank card, complete the required identification, and contact the Pension Fund or bank if needed.
This is reported by Finway
Common Reasons for Pension Delays
The issue of pension delays is most often faced by IDPs, for whom the identification procedure is mandatory. If identification is not completed within the specified timeframe, payments are temporarily suspended. Identification can be done not only in person at a bank branch but also remotely – through a personal account on the Pension Fund’s website or during a video call with a specialist. Pensioners who are abroad can contact Ukrainian diplomatic missions for identification verification.
Delays may also be related to bank cards. If the card has expired, funds will still be credited to the account, but they can only be accessed after ordering a new card or contacting the bank with a passport. The Pension Fund emphasizes that all documents for funding payments are processed, and the system is operating smoothly.
Step-by-Step Actions in Case of Pension Delay
- Check the expiration date of your bank card – this information is indicated on the card or in your online account.
- If the card has expired, contact the bank for its reissue.
- For IDPs – ensure that you have completed the identification process.
- If payment does not arrive after checking the card and identification, contact the Pension Fund or social protection authorities.
“All necessary documents for funding are prepared, and the system is functioning without interruptions.”
Grounds for Suspension or Termination of Payments
Pension payments may be temporarily suspended by the decision of the territorial body of the Pension Fund or a court. The main reasons include:
- Providing false information in documents;
- Permanent residence abroad without the appropriate permission;
- The pensioner’s request for temporary suspension of payments;
- Death of the pensioner or declaration of them as deceased;
- Failure to receive a pension for six months;
- Not undergoing physical identification in established cases;
- Other circumstances provided by law, including the completion of children’s education or employment in a position that grants the right to a pension for length of service.
Restoration of payments is carried out by the decision of the territorial body of the Pension Fund within 10 days after clarifying the circumstances. To do this, it is necessary to personally visit the Pension Fund service center with identification documents and submit the appropriate application. Citizens who are abroad can send the application and necessary documents by mail during the state of martial law and for three months after its termination. If false information is found in the documents, the amount and grounds for pension calculation are reviewed without considering such information.