In supermarkets and other retail establishments in Ukraine, the issue of false weighing of goods due to the use of scales that have not undergone mandatory verification is gaining momentum. Such actions by sellers violate consumer protection laws. According to experts, if there is suspicion of weight fraud, every buyer has the right to file a complaint with the State Consumer Service or directly to the court.
This is reported by Finway
How to Check the Accuracy of Scales When Purchasing
When buying goods by weight, it is important to carefully inspect the measuring devices: they should have a verification mark confirming that they have passed periodic checks. If such a mark is missing, the buyer can demand from the seller documents certifying that the scales have been verified in accordance with established procedures. This is especially relevant for markets, where trading rules require the administration to provide sellers with functioning and certified measuring equipment.
“The administration is obligated to provide sellers with measuring equipment.”
In cases where the measuring device lacks the appropriate confirmation or documents are absent, consumers have the right to contact regulatory authorities, including the State Consumer Service or the court. Experts emphasize that such actions are an effective tool for protecting one’s rights.
Behavior of Security Personnel and Violations of Buyers’ Rights
Another common problem is the unlawful actions of security personnel in supermarkets. Often, they are hired through third-party companies and are not official representatives of the retail establishment. Accordingly, such employees do not have the right to demand payment from buyers for damaged goods or interfere with customers’ actions regarding purchased products.
Experts stress that if security personnel force customers to pay for damaged goods or demand certain actions, this constitutes a violation of Ukrainian consumer protection laws. In such cases, it is recommended to contact law enforcement agencies to restore justice and hold violators accountable.