A Samsung customer who planned to return the Galaxy S26 Ultra smartphone received an attractive offer from the manufacturer to keep the device in exchange for a $250 compensation.
This is reported by Finway
Compensation Terms and Support Response
A screenshot of a conversation between a user and a Samsung support representative appeared on the Reddit platform. In the correspondence, the company employee expressed sympathy for the customer’s dissatisfaction with the new smartphone and assured that the return process could proceed without unnecessary difficulties. At the same time, support suggested giving the Galaxy S26 Ultra another chance and promised to refund $250 if the owner declined to return the product.
“As a valued customer, I can also offer you a $250 discount in the form of a refund so you can keep the product instead of returning it. If that works for you, I can start this process right now. Would you like me to do that?” the message stated.
It is worth noting that this compensation policy, according to reports from the SammyFans portal, is not consistent: other Samsung users have been offered refunds of $38, $59, or $78. It seems that this practice is exclusively in effect in the United States, as there have been no reports from customers in other countries so far.
Smartphone Pricing and Samsung’s New Strategy
The Galaxy S26 Ultra currently costs at least $1299 for the 256GB memory variant. Thus, the proposed compensation amounts to almost one-fifth of the device’s price. This approach may indicate Samsung’s desire to reduce the number of returns of flagship models in the American market.
Additionally, it has been revealed that Samsung Electronics plans to source displays from the Chinese manufacturer CSOT for the Galaxy A smartphone line. Previously, these devices were equipped with screens from Samsung Display, which could impact the company’s pricing strategy and competitiveness in the mid-range segment.