What to do if the vehicle purchase agreement disappears from the Diia app

Куди зникає з Дії договір купівлі-продажу авто та що з цим робити

The service centers of the Ministry of Internal Affairs emphasize the important aspects of storing the electronic vehicle purchase agreement issued through the “Diia” app. With the emergence of new online services, more and more drivers are using the digital format for vehicle registration, but not everyone is aware of the access time for their documents.

This is reported by Finway

Storage period of the electronic agreement

As noted by the head of the regional service center of the Main Service Center of the Ministry of Internal Affairs in Kyiv and Chernihiv regions, Serhiy Petrov, after signing the vehicle purchase agreement through “Diia,” the document is automatically created and displayed on the status screen of the re-registration service. At the same time, its storage period is limited — the agreement is available in the app for only one month from the moment of signing.

“After concluding the vehicle purchase agreement through ‘Diia,’ the document is automatically generated and displayed on the status screen of the vehicle re-registration service. At the same time, access to it is not indefinite — the agreement is stored in the app for one month from the moment of signing,” said Serhiy Petrov.

How to avoid losing important documents

Recently, service centers of the Ministry of Internal Affairs have increasingly encountered inquiries from citizens who cannot find the purchase agreement after the one-month storage period in the app has expired. In light of this, specialists recommend not to delay downloading the electronic document.

Serhiy Petrov advises saving the agreement in PDF format to your device immediately after completing the transaction. This step will take only a few minutes but will ensure that you always have the necessary document on hand for further legal or administrative actions.

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