On October 20, 2025, a serious outage occurred in the Amazon Web Services (AWS) cloud platform, leading to difficulties accessing a number of popular online services, including the cryptocurrency exchange Coinbase. Users of this platform reported being unable to log into their accounts, as well as delays in processing financial transactions.
This is reported by Finway
Main Consequences of the Outage for Popular Platforms
According to reports, the incident affected many services that utilize AWS infrastructure. In addition to Coinbase, disruptions were noted at companies such as Zoom, Signal, Slack, Canva, Roblox, Reddit, Hulu, EA, and Xbox Network. Issues were even observed in AWS support services, complicating communication with customers.
Financial institutions, including Barclays, Lloyds, and Bank of Scotland, as well as other platforms relying on cloud solutions for continuous operation, were particularly hard hit.
Causes of the Incident and Community Reaction
Reports indicate that the primary cause of the outage was a malfunction in the DynamoDB service in the US-EAST-1 region. As a result, users were temporarily deprived of access to their accounts, and several services became unavailable or operated intermittently.
“We are aware that many users are currently unable to access Coinbase due to the AWS outage. Our team is working to resolve the issue, and we will provide updates here. All funds are secure.”
Later, the Coinbase team reported a gradual restoration of access, although some transactions were still being processed with delays.
Following the incident, representatives of the cryptocurrency community expressed dissatisfaction that even decentralized projects, such as Infura, remain vulnerable due to reliance on centralized cloud services. This issue reignited the discussion about the true decentralization of digital infrastructure.
It is worth noting that similar problems with AWS have occurred before — in April 2025, exchanges Binance and KuCoin faced disruptions. The scale of the recent incident highlights the critical role of AWS in ensuring the stable operation of a large number of online platforms, as well as the potential risks associated with the centralization of infrastructure in the cloud computing sector.